Called early Monday morning, and received same day appointment. Bobby arrived within the two hour window quoted to me. He was able to diagnose what needed to be done for fridge that had stopped cooling. Before he left, the part was ordered and he provided me with the day and time I could expect the repair to be completed. On Wednesday he actually arrived two hours earlier than promised and made the repair in a very timely manner. I was extremely pleased with the repair call and now have a fully functional fridge. Will definitely use this company again. Thank you, Bobby!